Learners doing formal courses or business managers or owners who would like to learn about HR in their own time.

• Interactive exercises
• Interactive questionnaires
• Direct access to relevant websites
• HR template to assist those already in business to manage HR e.g. contacts of employment, record keeping of employees etc

Introduction to a Business as a social entity

• The role of people in business
• Managing people effectively

Developing the Organisations

• The healthy small business
• The process of development
• Organisation structure & culture
• Organisational change & development
• Managing the process of change

South African Labour Legislation

• The common law contract of employment
• Stature Law

The Individual Employee

• Factors which influence differences
• The entrepreneur as an individual
• Managing affirmative action and diversity
• How to subordinates view the manager

Staffing a Business

• The human Resource Policy

Training and Developing Human Resources

• Training
• The impact of SAQA and NQF
• The Skills Development Act

Motivating and Leading Employees and Groups

• Motivation
• Leadership
• The Group in an organisation

The SA Labour Relations System

• The Nature of Labour Relations
• History Of Labour Relations in SA
• Parties in Labour Relations

Managing Labour Relations in a Small Business

• Dealing with grievances
• Discipline and dismissal
• Dispute resolution
• Industrial action
• Steps to be followed in resolving disputes

The material will provide the small business entrepreneur with the necessary knowledge, understanding and skills to manage the human resources side of their small business practically and effectively

Trevor L Amos is a senior lecturer in the Department of Management at Rhodes University, primarily responsible for teaching Human Resource Management at both the undergraduate and post-graduate levels. He also teaches on the MBA and Management Development Programs of the Rhodes University Investec Business School.

Adrian Ristow is the Communications Manager for Coca-Cola Sabco (Pry) Ltd. His responsibilities include internal and external communications, as well as corporate citizenship issues for the organisation. He joined the Head Office Human Resources department at CCS in 1998 and over the past few years has gained experience in various aspects of human resource management.